Frequently Asked Questions

Everything you need to know about shopping with Lonvera

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping generally takes 5-7 business days depending on your location.

What is Lonvera's return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return label.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

Lonvera accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How do I contact customer support?

Our dedicated support team is available via the 'Contact Us' page or by emailing support@lonvera.com. We aim to respond to all inquiries within 24 hours.